Colony Ortho RX
We offer free shipping to the USA.
We typically ship on the day we receive your order, if the order has been received before 3:00 PM
Monday- Saturday we will ship on that day.
Doctor-Designed OrthoticPremium Colony Ortho RX
- Recommended by podiatrists
- Memory foam + gel with real arch support
- 60-day money-back guarantee
- Free shipping within the USA
Orders received after 3:PM (PST) we will ship the following business day.
We ship using USPS and on average depending on what part of the country we are shipping to, you
will receive your package 2-5 business days from the time we ship your products.
All orders are tracked and guaranteed with our money back guarantee if we are not successful in
getting your package to you.
We will provide you a tracking number upon placing your order, please allow 24-72 hours after
placing your order.
What If I Don’t Get My Package?
We will back you with a free reshipment or perhaps a refund if you don’t receive your package within
14 days and we are not able to locate your package. Please allow us 5 days to investigate the
situation.
If we see that your package was delivered on our end and you haven’t received it, please talk to your
housemates, property management, neighbors or anyone that may have taken your package and has
forgotten to tell you.
If you still have not received your package after exhausting all means, please contact our support and
we will try to resolve the issue
Unfortunately, we can’t be responsible for packages if the correct address was not entered when
placing your order.
Can I Change My Ship To Address After Placing My Order
The answer is yes if we haven’t already shipped your product. We typically ship rather quickly, so we
suggest that you contact us right away.
If the product has already been shipped, unfortunately, there is no way for us to stop the shipment.
Contact information support@colonyorthorx.com
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Frequently Asked Questions
When does my order actually ship after I place it?
Orders received before 3:00 PM PST ship the same day, Monday through Saturday; anything placed after that cutoff leaves the next business day. We ship via USPS from within the USA, and depending on your region, delivery typically takes 2-5 business days from the moment your package is on its way. Shipping is free across the USA.
How soon will I get a tracking number?
Every order is tracked. Your tracking number is generated after you place the order; allow 24-72 hours for it to arrive and become active in the carrier’s system. Once it is live you can follow the package through USPS until delivery, and the order remains covered by our money-back guarantee throughout transit.
Is my purchase protected if the package gets lost in transit?
Yes. If your package has not arrived within 14 days and we cannot locate it, you qualify for a free reshipment or a refund. Please allow us 5 days to investigate with the carrier first — every shipment is tracked, which usually lets us pinpoint where a delayed package actually is.
What should I do if tracking shows delivered but nothing arrived?
Start close to home: ask housemates, neighbors, or property management whether someone accepted the package and forgot to pass it along, since that is a common explanation. If the package still cannot be found after those checks, contact our support team and we will work with you to resolve the situation.