Questions about your order, sizing, or which insole is right for you? Our team is here to help — most messages get a reply within one business day.
Email: support@colonyorthorx.com
Address: 3816 Pioneer Trail #5, South Lake Tahoe, CA 96150
Hours: Monday–Friday, 9am–5pm PT
Every Colony Ortho RX order ships free within the USA and is backed by our 60-day money-back guarantee. Not sure about fit? Email your shoe size and we’ll point you to the right pair, or browse the insoles and FAQs first.
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Frequently Asked Questions
How soon will I get a reply after contacting support?
Most messages receive a response within one business day. The team answers email Monday through Friday, 9am to 5pm Pacific, so a note sent over the weekend is typically handled the following Monday. Including your order number, shoe size, or a brief description of your question helps us resolve it in the first reply.
Can you help me choose the right size before I place an order?
Yes. Email us your usual shoe size and the type of footwear you wear most, and we’ll point you to the correct pair. Because the insoles are trim-to-fit, each size covers a range and can be cut down for an exact match to your shoe, so sizing questions are usually quick to settle.
What does the 60-day money-back guarantee actually involve?
Every order is backed for 60 days from purchase, which is enough time to break the orthotics in gradually and judge them under your real daily load — long shifts, regular shoes, normal mileage. If they aren’t right for you within that window, email our support team and we’ll arrange a refund.
Do orders really ship free anywhere in the US?
Yes — every Colony Ortho RX order ships free within the USA, with no minimum purchase. The insoles are $29 a pair, so the price you see is what you pay. If you have a question about delivery to your address or the status of an existing order, send a message and include your order number.